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How do I pay for my order?
Payment can be made by cash, check or credit card -- online via the website or by phone.
- Credit card numbers can be entered into the secure website. Credit cards are not charged until the accuracy of the order is verified by a Right Choice representative.
- Checks can be mailed into the address shown on the Contacts page of the website, or they can be left in a designated location and picked up at the time of delivery.
Do you charge late fees?
Many of us don't think about it, but the cost of collecting a balance due from customers who have not paid money owing by the specified due date is substantial. Should you have a past due balance, you will be charged a late fee. The late fee is subject to change, but it is currently set at the greater of $5.00 per late invoice or 1 1/2% per month on the accumulated outstanding balance. A late fee is applied every time we attempt to collect a past due balance. No charges apply to on-time payments.
What if I need an extra copy of my bill?
Should you have an outstanding past due balance and you request us to send a bill or we send a bill as a reminder, the customer will be charged a billing fee every time we send a bill. The filling fee is subject to change but is currently set at $5.00.
What if I need a copy of something sent to me before?
If you request that we send you a copy of someting previously provided to you, a Records Fee will be charged to reimburse us for the cost of providing this to you.
Uncollectible Funds
When you pay by check or credit card you expressly authorize us, if your payment is dishonored or retruned for any reason, to electronically debit your account for the amount of the payment plus a processing fee of $40.00 (or legal limit) plus any applicable sales tax. The use of a check or credit card for payment is your acknowledgement and acceptance of this policy and terms.
Exchanges, Returns and Refunds
EXCHANGES, RETURNS AND REFUNDS
You may return an item for exchange or refund according to the following directions.
All items being returned or exchanged must have a return authorization number. To obtain a return authorization number, call us at (206) 433-2085.
Equipment items must be returned clean and unused to our warehouse within 30 days of the purchase date. Be sure to use clean packaging material when shipping. Newspaper leaves smudges on the equipment -- which will result in a cleanup charge being charged to the customer.
Supplies must be returned clean, unopened and unused within 14 days of the purchase date.
To receive a full refund, any items received on the same order at a discount or fro free must also be returned at the customer's expense.
Once we have accepted themerchandise, a refund will be issued within 30 days.
Damaged or defective merchandise or concentrates that are bad may be replaced. You must phone Right Choice Refreshments within 7 days of receiving said merchandise. Right Choice Refresmetns will isntruct you on what to do to get the merchandise replaced.
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